Woodford Lzh

Liked the product

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All the parts are very heavy duty. The lights are bright, and easy to assemble. Cord is good length, fits the umbrella great.
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Pros:
  • Easy to assemble
  • Bright

User's recommendation: I would recommend this product.

Woodford Lzh
map-marker Nicholasville, Kentucky

Product was what I expected.

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Lights are good size and work great. KL They fit on the umbrella great. No issues as of yet. All the parts seem very heavy duty.
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User's recommendation: Lights look great, yes I recommend this.

Anonymous
map-marker Walnut Creek, California

Can’t reach anyone for help!

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No reply or help from Touch of Echo.!Great product but lousy customer service . They also need to provide a manual or written directions that give more detail about installation and function of their products.
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User's recommendation: Product is good but customer service is zero.

Raj K Yfz
map-marker Birmingham, Alabama

My solar lights quit working

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Lights just quit working. Opened the casing and even tried changing batteries but still the lights will not come.
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User's recommendation: Not to buy this product

Donald B Pue

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Verified Reviewer

Unable to contact customer service

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I want to return my order when I attempt to call the phone number I get the same response, Mail box is full can not any more messages
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Cons:
  • Unable to reach customer service by phone

Preferred solution: Full refund

User's recommendation: Do not buy from this website

Bridget R Wiq

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Verified Reviewer
| map-marker Martville, New York

Product review

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Outdoor solar Xmas lights. Easy to install and the solar panel is on a large clip which attaches easily. Work very well and are nice and bright as long as we have sun!
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Pros:
  • Good prices

User's recommendation: recommend purchase if want solar lights

Anonymous

Dead bulbs

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Unbelievable..I ordered 10 bulbs and they all arrived dead . And I mean dead. Emailed company with pictures of bulbs and at first response with they wanted more pictures. I replied and now crickets. Do not purchase anything from this company. They are the worst.
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Cons:
  • Received damage product

User's recommendation: Avoid this business

Bea B Quh

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Verified Reviewer

Not as promise

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Bought the Hummingbird Vertical Garden. Followed step by step Only squalid little green sprouts. Deceiving picture no way on earth will the flowers grow as shown
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Loss:
$17
Pros:
  • Attracted picture of their flowers
Cons:
  • Product does not work

Preferred solution: Full refund

User's recommendation: Don't buy it Cheaper to buy fresh plants

Ca W

Don’t have what they advertise

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Ordered white feather Hostas off Etsy from them. Received instead mixed Hostas in a bag that looked old an damaged. Feather Hostas are sold out most everywhere. They didnt notify me , charged me a different price for something I didnt ask for . After reading reviews, I dont believe this was a simple mistake. I think they want to make money at any expense.
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Loss:
$11
Cons:
  • Quality of product

Preferred solution: Full refund

User's recommendation: Don’t shop here

normalee N

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Verified Reviewer

Order white hosta one was dried out other look fine but i just read a complain they ordered white and got different variety

ordered 4 white feather hosta one dried out i was told other purchaser was substitued with differen variety .it seems touch of eco may a scam
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Loss:
$8
Cons:
  • No response to email sent to their sales support on website

Preferred solution: Let the company propose a solution

User's recommendation: not to e trusted

Nicole E Uhk

I want me free tool

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There is no where to go on website for me promised tool that was inside my package. If I don't receive I'll have to give bad reviews
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Pros:
  • This is my first time doing business with the company
Cons:
  • No customer service

Preferred solution: Send me an email letting me know where the tool is

Tonya R Lcy

Poorly made product.

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Purchased the Touch of Eco Suntorch to outline the walkway and patio area. Product was very dim and not at all what I expected. Hopefully item will last the rest of this season, but seems poorly constructed, almost disposable.
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Loss:
$60

Preferred solution: I have spoken to Eco of Touch in Fairfield, CT and just want potential buyers to be aware.

User's recommendation: Look elsewhere for lighting fixtures

Sal G Wal

Missing parts

Had to leave a message for someone to call me back.
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Preferred solution: Let the company propose a solution

Craig O Sal

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Verified Reviewer

FREE GIFT

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working good planning to order more .
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Pros:
  • This is my first time doing business with the company

Preferred solution: Free gift

Anonymous
map-marker Kansas City, Missouri

Poorly made product

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Purchased Touch of Eco Suntorch to light outline walkway and patio area. Lights were disappointing and only provided dim lighting. Appear to be poorly made and flimsy material, almost disposable quality. Will try to find products available in retail stores to assess quality and construction from now on.
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User's recommendation: Look elsewhere for lighting needs

Resolved
Hannibal Wjy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Resolved: Do not purchase Merry late solar LED metal tree decoration

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Touch Of Eco - Do not purchase Merry late solar LED metal tree decoration
Updated by user Jan 03, 2020

It was never resolved I read that they wanted information before it was posted for the defaulted product they sell has not been resolved

Original review Jan 03, 2020
Pieces did not fit even though I understand the star was supposed to be lit up after being charged by the sun it did not have to use a bread tie to keep the tree together with Star
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Loss:
$1968
Pros:
  • This is my first time doing business with this company
Cons:
  • Poor quality
Reason of review:
Damaged or defective

Preferred solution: Stop selling defected products you’re hurting your company

About

Summary

Touch of Eco specializes in manufacturing and distribution of energy saving products. The company was founded in 2015. Its headquarters is based in Fort Worth, Texas, United States. Touch of Eco offers solar, outdoor, and indoor lighting. It also provides back up & emergency and electronics accessories. Touch of Eco ships their products across the continental United States via FedEx and USPS carriers. The company accepts returns for an exchange and a refund within 60 calendar days of the delivery date. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked in personal profile on the company website. Customer assistance is provided by email and by phone.

Touch Of Eco reviews and complaints

Touch Of Eco is ranked 41 out of 329 in Household Essentials category

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